Support center

Product Support

Choose the product you need help with. Each app keeps its own technical support page for App Store review and user help.

BePanda app icon

BePanda

Support for the Chinese learning app.

Get help with Apple and Google sign-in, learning progress, homework, lessons, games, AI assistant replies, and account deletion.

PandaFiles app icon

PandaFiles

Support for the desktop file manager.

Get help with desktop file access, tabs, recent items, download monitoring, and optional AI provider configuration.

PingPong app icon

PingPong

Support for iPhone and Apple Watch gameplay.

Get help with Apple Watch pairing, HealthKit permissions, swing detection, language sync, and gameplay questions.

Classified Files app icon

Classified Files

Support for the encrypted photo vault.

Get help with the calculator disguise, unlock code, Face ID, pattern lock, iCloud sync, and data restore.

ShellPilot app icon

ShellPilot

Support for the SSH terminal and AI assistant.

Get help with SSH connections, key formats, SFTP, the optional AI assistant, Face ID, and iCloud sync.

竹知了 app icon

竹知了

Support for the bamboo cicada toy app.

Get help with the shake gesture, sound options, and Game Center leaderboards.

妮妮来了 app icon

妮妮来了

Support for the live-alert app.

Get help with live notifications, quiet hours, adding your own streamers, session history, and accounts.

NearLocky app icon

NearLocky

Support for the Bluetooth smart lock app.

Get help with device pairing, RSSI thresholds, lock methods, and Accessibility permissions.