Quick Troubleshooting
Account & Sync
Which sign-in methods does BePanda support?
BePanda supports Sign in with Apple and Google Sign-In.
What if progress does not sync after sign-in?
Check your network connection and reopen the app.
How do I delete my account?
Use the delete account option in the app or email us for help.
Lessons, Homework & Games
What should I do if lessons do not load?
Check your network and try again.
What if homework or stars look wrong?
Pull to refresh or reopen the screen.
AI Assistant
What if AI replies are slow or fail?
Check your network and try again later.
Can I enter anything into AI chat?
Do not enter sensitive personal information.
Need human support? Email biangzhuangtu@gmail.com. We will try to respond as soon as possible.